Refund policy

Return & Refund Policy Overview

This official return and refund policy applies to all merchandise purchased through Shop Micas online store at https://shopmicas.shop, including earrings, necklaces, matching accessory sets, bracelets, rings, crossbody bags, clutch handbags, sunglasses, pants, dresses, long dresses, jumpsuits, long sleeve tops and short matching sets. This policy complies with standard Shopify merchant rules and global e-commerce consumer guidelines to deliver transparent, fair after-sales support for all international customers. Our official customer service channel for all return, refund and exchange requests is info@shopmicas.shop.

1. Eligible Return Time Window

All valid return, exchange or full refund requests must be submitted within 30 calendar days from the official delivery date of your order. The delivery date is confirmed via your shipping tracking record. Any return request submitted after the 30-day window will be automatically rejected and cannot be processed for refund, exchange or store credit, regardless of product condition or purchase reason.

If the final day of the 30-day return period falls on weekends or major global public holidays, the return request deadline will extend to the next standard business day for your convenience.

2. Mandatory Item Condition Requirements For All Returns

To qualify for return, full refund or exchange, every returned product must satisfy all below conditions without exception:
  1. All items must remain unworn, unused and unaltered, with all original brand tags, protective wraps, dust bags, jewelry pouches and product packaging fully intact and included in the return shipment.
  2. No visible signs of wear, makeup stains, perfume residue, deodorant marks, pet hair, scratches, dents, tarnish, fabric pilling, cuts or self-modification on any apparel, jewelry, sunglasses or bags.
  3. Clothing items including pants, dresses, long dresses, jumpsuits, long sleeve tops and short matching sets must not be washed, bleached, ironed or altered in any way.
  4. Fashion jewelry such as earrings, necklaces, bracelets, rings and accessory sets cannot show signs of oxidation, scratch damage or personal wear. Sunglasses lenses and frames must stay scratch-free with original lens protective films attached.
  5. Crossbody bags and clutch handbags must retain original hardware, lining and shape with no scuffs, stains or broken zippers caused by customer use.

    Any returned goods failing the above inspection standards will be sent back to the customer at the customer’s own shipping cost, and no refund or exchange will be issued.

3. Non-Returnable Final Sale Items

The following categories of merchandise are marked final sale upon checkout and cannot be returned, exchanged or eligible for partial refunds under any circumstances:
  1. All items labeled Final Sale, Clearance, Flash Discount or promotional goods with discounts of 50% or higher off original retail price.
  2. Damaged items reported after the 7-day defect reporting window after delivery.
  3. Products with obvious damage caused by improper customer storage, misuse, accidental drop or self-repair attempts.
  4. Gift cards, custom personalized accessories and limited-edition exclusive collections.

    All final sale product labels are clearly displayed on each product page before purchase to avoid customer misunderstanding.

4. Return Shipping Cost Responsibility

Customer-initiated returns (change of mind, incorrect size, unwanted style)

All return shipping fees, customs duties, import taxes and delivery surcharges to send items back to our warehouse are fully the customer’s responsibility. No return shipping reimbursements will be issued for personal preference returns. Customers must arrange their own tracked shipping label and cover all related logistics costs.

Defective, Damaged or Wrong Item Deliveries (Store Responsibility)

If your order arrives with manufacturing defects, transit damage, incorrect product style, wrong size or missing matching accessory sets due to our warehouse packing error, contact info@shopmicas.shop with clear photo/video evidence within 7 days after delivery confirmation. We will provide a prepaid return shipping label with zero cost to the customer, and cover all outbound replacement shipping fees for exchanged items.

International Order Special Terms

For cross-border international orders, original outbound shipping fees paid at checkout are non-refundable in all return scenarios, including defective product claims. All customs clearance fees incurred during return transit are the customer’s liability unless the error originates solely from Shop Micas warehouse operations.

5. Step-by-Step Return Request Process

  1. Send a formal return request email to our official support mailbox info@shopmicas.shop with your full order number, full customer name, order delivery date and clear reason for return.
  2. Attach supporting materials as required: full product photos, defect evidence or size mismatch comparison images for our team’s review.
  3. Our customer service team will review your request within 24–48 business hours and send official return approval instructions including designated return warehouse address.
  4. Package all items with complete original packaging, tags and accessories, attach a note with your order number inside the parcel, then ship the package via tracked postal service.
  5. Reply to our support email with your return tracking number once the package is dispatched for delivery tracking updates.
  6. Our warehouse inspection team will examine returned items within 3–7 business days after receiving the shipment. Once inspection passes, we will process your selected refund or exchange service immediately.

6. Refund Processing Rules & Timeline

Full Refund to Original Payment Method

If you select a monetary refund after approved return inspection, funds will be issued back to your original payment channel (credit card, PayPal, Shop Pay or other checkout payment methods) within 5–10 business days after warehouse inspection approval. The exact arrival time of funds depends on your bank or payment provider’s internal processing schedule, which is outside Shop Micas control.

Only the product item price will be refunded; original outbound shipping charges, customs taxes and return shipping fees are non-refundable for personal preference returns.

Partial Refund Without Item Return

For minor manufacturing defects confirmed via clear photo evidence within 7 days of delivery, customers may apply for a partial monetary refund without returning the product. Partial refund amounts are determined by our support team based on the severity of the product flaw, and no additional shipping compensation will be provided under this option.

Store Credit Alternative

Customers may opt for store credit instead of a cash refund after approved return inspection. Store credit will be issued instantly after inspection completion, has no expiration date, and can be used for all future purchases of earrings, necklaces, apparel, bags and sunglasses at https://shopmicas.shop. Store credit orders are not eligible for additional cash refunds.

7. Exchange Policy Terms

Size, color or style exchanges are available for all eligible non-final-sale items within the 30-day return window, subject to current stock availability of the replacement product.
  1. Submit exchange request via info@shopmicas.shop with your order number and desired replacement size/color/style.
  2. Ship the original eligible item back following our return shipping guidelines, with all original packaging and tags included.
  3. After passing warehouse inspection, we will arrange shipment of your replacement item within 3–5 business days.
  4. If your requested replacement product is out of stock permanently, we will offer the customer two options: store credit equal to the full item value or a full cash refund to the original payment method.
  5. Any price difference between the original item and replacement item must be paid by the customer if the new product has a higher retail price; price differences for lower-value replacements will be credited as store credit.

8. Order Cancellation Policy (Before Shipment)

Customers may submit full order cancellation requests to info@shopmicas.shop at any time before the order is marked fulfilled and shipped by our warehouse. Full refunds covering all paid item costs and shipping fees will be processed immediately upon cancellation approval. Once an order has been dispatched with a valid tracking number, cancellation requests will be treated as standard return requests subject to all above return policy rules.

9. Defective & Damaged Goods Claim Standards

If you receive broken, scratched, tarnished, misprinted or structurally flawed merchandise, complete the below steps to file a valid defect claim within 7 days of delivery:
  1. Capture clear natural-light photos or short videos showing the full product, specific defective area and original shipping packaging.
  2. Email all evidence materials together with your order number to info@shopmicas.shop.
  3. Our team will verify the defect within 24 working hours and provide choices of free replacement, full refund or partial compensation.

    Claims submitted later than 7 days post delivery will be deemed invalid due to inability to confirm whether damage occurred during transit or customer use.

10. Policy Modification & Contact Information

Shop Micas reserves the right to update and adjust this Return & Refund Policy at any time without prior customer notice; the latest version will always be published on our official website https://shopmicas.shop and applies to all orders placed after the updated policy release date.

For all inquiries regarding returns, refunds, exchanges, defect claims and policy clarification, contact our dedicated support team via the exclusive business email: info@shopmicas.shop

Shopify Page Installation Guide

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